Return & Refund Policy

At Brown Nest, we are committed to delivering fresh, high-quality tea products. Due to the nature of consumable goods, we maintain a strict but fair return and refund policy.

📦 1. Eligibility for Returns

Returns are only accepted under the following conditions:

• You received a damaged product
• You received a wrong item
• The product packaging is tampered or defective

❌ We do not accept returns for:

• Change of mind
• Taste preference
• Opened or used products

⏱️ 2. Return Request Time

👉 You must request a return within 48 hours of delivery

To request a return, contact us with:

• Order ID
• Clear photos of the product
• Description of the issue

🔄 3. Replacement Policy

• Once your request is approved, we will provide a replacement product at no extra cost
• In some cases, we may not require the product to be returned

💸 4. Refund Policy

Refunds are issued only if:

• Replacement is not available
• The issue cannot be resolved

👉 Refunds will be processed to the original payment method within 5–7 business days

🚚 5. Shipping Charges

• If the return is due to our error (damaged/wrong product), we will cover all costs
• No return shipping is applicable for non-eligible cases

📞 6. Contact Us

For return or refund requests, contact:

Brown Nest
📧 Email:  sales@brownnest.in
📞 Phone: +91 9506955606